Recent Why SERVPRO Posts

SERVPRO Mitigates Knoxville Mold Damage

4/11/2023 (Permalink)

Green SERVPRO truck in a parking lot Mold can appear suddenly and spread quickly throughout your home. Call our certified SERVPRO team to root out the cause and remediate any damage.

SERVPRO Mold Damage Remediation Is Available 24/7 for Knoxville Homeowners

According to World Health Organization (WHO) statistics, approximately 30% of homes worldwide are impacted by excess mold. Knoxville homeowners need a fast-responding mold remediation solution that returns their property to a safe, almost mold-free condition.

SERVPRO professionals aid property owners with sophisticated tools and technologies for mold damage mitigation in Knoxville. Techs handle every step of the remediation process, from mold inspection to rebuilding structures impacted enough by mold to require demolition. While total mold removal is not possible due to microbes in all indoor and outdoor spaces, SERVPRO tools can mitigate microbes to a pre-disaster condition.

Home Solutions for Knoxville Mold Damage Mitigation

Mold cleanup for homeowners is not an advisable venture to pursue. Mold remediation professionals like those at SERVPRO can keep homeowners safe from microbes while mitigating per Institute of Inspection, Cleaning and Restoration Certification (IICRC) specifications.

Considerations homeowners should take into account include:

  • Personal protective equipment is a must for safely handling mold to minimize risks posed by exposure
  • Mold spores can spread quickly through movements that jostle microbes, which allows them to float to other spaces, settle on surfaces, and digest more items
  • Handling home contents exposed to microbial growth can unintentionally spread spores around the property

Certified SERVPRO mold mitigation technicians can safely sanitize spaces with EPA-registered antimicrobials, perform odor control, and establish containment and decontamination areas to prevent mold from spreading and potentially creating further damage.

SERVPRO Availability Ensures Around-the-Clock Mold Cleanup

This 24-hour restoration crew’s commitment to the community ensures that, whether the mold is discovered late at night, over the weekend, or even during a significant holiday, SERVPRO can begin remediation within hours of a Knoxville property owner’s first call to the firm. This approach is crucial for a multitude of reasons, including:

  • SERVPRO’s 24/7 responsiveness minimizes further damage to a home’s structural materials and contents with mold remediation tools that meet restoration industry–and SERVPRO standards
  • SERVPRO moisture extraction and structural drying equipment can mitigate moisture that accelerates mold growth and allows microbes to thrive on porous surfaces
  • Technicians utilize personal protective equipment (PPE) to perform mold remediation. Containment protocols, such as sealing doorways and ventilation systems, prevent spores from migrating to other rooms
  • SERVPRO professionals can also clean HVAC systems to remediate mold to pre-contamination levels

Knoxville homes can also benefit from SERVPRO’s emergency-response inspection processes and controlled demolition of unsalvageable materials. Commercial-grade restoration equipment also allows mold remediation technicians to safely remove spores and clusters from a residence without the accidental spread of spores. HEPA-filtered air scrubbers and vacuums aid in collecting spores as well.

Odor control specialists can address pungent mold odors through such methods as ultra low-volume fogging, manual cleaning, pump sprayer applications, and immersion cleaning for salvageable items.

Homeowners seeking fast-acting mold damage remediation can contact SERVPRO of Rocky Hills / Sequoyah Hills / South Knoxville at (865) 862-8907 to make it “Like it never even happened.”

Mold Removal Solutions from Knoxville Bathrooms 

4/10/2023 (Permalink)

dehu and floor removed in a bathroom SERVPRO performs controlled a controlled demolition to remove mold damage in a Knoxville bathroom.

SERVPRO Understands Mold Removal Your Home Needs

Certain rooms of your home are more likely to eventually experience mold, including the bathroom. The moisture typically produced in the room from steam and the potential for leaks make materials in the bathroom suitable for hosting mold colonies. When bathroom mold growth occurs, you need remediation specialists to remove these organisms and help prevent the situation from recurring.

The Mold-Damaged Materials

Beginning mold removal in your Knoxville bathroom starts with understanding the materials affected. Several installations in this room can support mold growth, so the solution for remediation and removing the growth varies based on factors like severity, humidity, and accessibility. However, we can effectively remediate mold development on the:

  • Drywall - In most cases, we remove portions of mold-damaged drywall to effectively remove the threat and install a clean, unsullied surface material.
  • Trim - When we remove drywall, we also eliminate the border in front of it, which is also a target for spreading spores. 
  • Flooring - Water-resistant materials in the bathroom are common, but this does not exclude them from potential mold growth on grout joints or on the surface of the vinyl and wood planks. 
  • Vanity- Structural elements of porous materials like particleboard and pressed wood are attractive locations for mold growth. Excessive damage to vanities could require the base cabinet getting replaced. 

Preventing Mold from Returning to the Bathroom

With a general contractor license, we have several steps that can be taken to avoid recurring mold threats in the house. Even with the bathroom being a location likely to experience steam and water damage, steps like mold-inhibiting products, installing appropriate ventilation, and repairing structural vulnerabilities can be vital in avoiding more damage in the future.

Mold can be one of the unfortunate situations you face as a homeowner. SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville can help clean up the mess these organisms can make and safeguard your property against its reformation. Call our professionals at (865) 862-8907.

Quick Mold Remediation in Knoxville Halts Material Deterioration

11/8/2022 (Permalink)

found mold? SERVPRO provides high-quality mold remediation services. We are ready 24/7, 365 days a year.

SERVPRO Offers Knoxville Homeowners Efficient Mold Cleanup

Long-term flooding or general wetness in a house is likely to ruin most interior finishes and contents and cause microbial growth. Managing mold issues in your home requires identifying and fixing moisture sources. For example, clogged condensation pans in your HVAC system may lead to moisture damage which, when left unchecked, initiates microbial growth in that area.

Mold remediation processes in Knoxville require safety equipment to minimize exposure to chemical solutions and particulate matter hazards. Even though the Environmental Protection Agency (EPA) states that a homeowner can perform cleanup on areas less than 10 square feet, you may still require professionals to safely and effectively manage the situation. SERVPRO has skilled teams who perform a thorough mold inspection to identify mold levels that may affect spaces.

Examples of PPE used during mold cleanup include

  • Heavy-duty gloves
  • Splash goggles
  • Respirator
  • Full body suits

When carrying out the remediation process, demolition may be necessary for non-salvageable materials. Typically moldy porous materials are best handled through replacement. Therefore professionals must put on heavy-duty gloves to help protect the hands during damaged structural material removal.

Another reason you need professionals such as SERVPRO to take on such work is because of the chemicals, techniques, and accessibility of equipment for a successful remediation. Infested materials also need to be handled and disposed of carefully, which you may need help to do.

Surface agitation helps remove colonies from surfaces. A method like vacuuming is the best to contain debris. Unlike traditional vacuum cleaners, our teams use HEPA vacuums on all contaminated surfaces to trap mold spores while releasing clean air. Before doing so, we set up containment and ventilation. Using proper ventilation and air filtration devices (AFDs) ensures that disturbed spores do not spread to uninfected areas. After physically removing the colonies, disinfecting surfaces is also crucial.

Other necessary measures include:

  • Dehumidifying
  • Deodorization
  • Ventilation of enclosed areas

SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville takes every case of mold remediation seriously to ensure successful remediation. Call us at (865) 862-8907. We’re Faster To Any Size Disaster.

The Benefits of Professional Carpet Cleaning For Your Knoxville Home

5/15/2022 (Permalink)

a wet carpet Regularly scheduled professional carpet cleaning can help to prevent additional issues. Contact SERVPRO for effective cleaning services.

SERVPRO Cleans Carpets in Knoxville Properties Offering Extended Usage and Appearance

For as common as carpeting is to Knoxville homes, it is still very surprising how limited homeowner knowledge is regarding proper maintenance of this functional enhancement to their residences. While anyone can appreciate that a clean carpet looks better than a soiled one, there are multiple benefits to having the carpets in your home cleaned professionally, and to better understand the ways that you can keep these areas of your house looking like they should throughout the times in between these cleanings.  

Understanding what to do to keep carpets in your home looking nice can help you to reduce the need for frequent professional carpet cleaning in your Knoxville home. It begins with the upkeep, which can be something as basic as ensuring that the area gets vacuumed regularly to help dislodge dirt and debris from the upper layers of the fibers in the flooring. Other suggestions to keep a fresh look for your carpet is pilating the fibers to prevent matting, spot removal and even moving around the furniture in high traffic rooms semi-regularly to prevent wear patterns. More and more homeowners are placing slidable discs under the legs of heavy furniture to readjust their positioning for carpet cleaning and for help eliminate ugly indentations in the pile.

Ultimately, these practices are only intended to keep your carpets looking nice in between professional cleanings by our SERVPRO IICRC-certified technicians. These services are necessary for the areas of your home with this type of flooring because the fibers in the material are magnets for dust, debris, pet hair, dirt, and many other soils. The upkeep mentioned above caters to the very top layer of this flooring and is not sufficient to clean the entire length of the fiber down to the base of the material. Fortunately, professional cleaning can offer you this level of cleanliness.  

There are multiple approaches to cleaning, which depend both on the style of carpet you have as well as the level of soiling that is present. For difficult jobs, especially after a water damaging incident we can use our truck-mounted system for carpet cleaning. For short pile carpets, bonnet cleaning is a common practice of our SERVPRO team. Dry cleaning aids in preserving colors that are prone to fade with the wear they experience. The Showcase Premiere Cleaning is the top of the line, implementing the most aggressive methods of cleaning to deeply penetrate all types of carpets and stands as the most effective approach in the industry. Our carpet cleaning also deodorizes the surface leaving a fresh scent.

When you conclude that your carpets are ready for professional treatment, give SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville a call. Whether it is a recommended annual cleaning or an emergency that requires an immediate response, our technicians are ready to help by calling (865) 862-8907.

What Factors Lead Up to Mold Damage In Downtown Knoxville?

4/13/2022 (Permalink)

Duct in a home Ductwork in a home or business needs to be checked for mold growth that could potentially spread throughout the property. Call SERVPRO today!

Understanding Mold Issues in Your Home or Knoxville Business

Unlike fire, flood, and water damage, mold damage is often (but not always) easily preventable. Regular maintenance and quality upkeep services such as those provided by SERVPRO can often prevent mold damage in a home. However, to truly be prepared and know what treatments are necessary, you should first understand what factors can lead to mold growth in your home.

Water Damage

Perhaps the most common event that can lead up to mold damage in Knoxville homes is water damage. It matters not what type of water damage or how intense the damages are. All water damage carries a significant risk of developing mold. Whenever we deal with a water or mold damage case, we go through a thorough drying process to ensure that all moisture in the area is whisked away to prevent further or future mold growth.

The worst type of water damage, and the least preventable, is flood damage, and this can cause large-scale mold damage and prove difficult to dry in time to prevent all mold growth. When flood damage happens, we can usually expect some form of mold remediation to accompany restoration efforts.

Clogged or Busted HVAC Systems

HVAC systems can often develop mold growth if they've not been cleaned in a long time and developed stoppages or are in need of repairs. Mold damage in HVAC systems may also be an indicator of secondary or perhaps even larger mold colonies elsewhere in the home, as spores can easily be spread across the home through these systems and maybe concentrated somewhere in the home.

Poor Ventilation

Although HVAC systems may spread existing mold colonies, it is important to have suitable ventilation and airflow across your home. Mold grows faster in stagnant and stuffy air, and simply having air currents across your home can help to slow or discourage growth. Of course, if you have discovered a mold colony already, you should turn off your HVAC system as soon as possible.

SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville is a local authority on all things mold and can help with mold damage disasters of all shapes and sizes in the local community. Call us at (865) 862-8907.

Why The Importance of Mold Remediation for Your Home in Sequoyah Hills

2/14/2022 (Permalink)

SERVPRO state of the art sign SERVPRO uses state of the art equipment for every mold remediation service we provide. Call now!

In Sequoyah Hills, SERVPRO Answers the Call for Mold Remediation

Once you become aware that mold is growing in your Sequoyah Hills home, removing the fungus should be your biggest priority. Mold remediation specialists state that mold can compromise the structural integrity of your property. Mold removal is not a DIY project. The rule of thumb is if there are about 10 square feet or more of mold growth, don't attempt mold remediation on your own. Play it safe and hire a professional mold remediation company like SERVPRO.

Mold is a fungus that grows throughout nature. If your house becomes moist and wet, conducive conditions are now in place for mold damage in your Sequoyah Hills home. The airborne spores that are naturally in your home will develop into strings of colonies that bloom into large areas of mold patches. Mold can appear in black spots, blue, green, white, or even red staining on porous surfaces. Discoloration on your walls and ceilings also present other problems.

Mold can cause damage to your property. Mold can leave an unpleasant odor as it permeates through walls, flooring, and HVAC ductwork throughout your home. This musty odor is endemic to outbursts of mold growth. Masking the odor does not solve the underlying problem. Identifying and eliminating odors are for the technically trained experts.

The Importance Of Hiring Professional Mold Remediation Company like SERVPRO

Although some homeowners are inclined to attempt the mold removal process independently, this strategy is not advisable. Once you go beyond fungi on the bathroom tiles or a small patch under the kitchen sink, it is time to consider professional assistance seriously. Professional mold remediation experts will use specialized equipment that demands expert handling for mold containment, air filtration, and cleaning. They will also identify and eliminate the most present mold to ensure that your home is restored to its original safe, sanitary condition.

When you realize that mold has invaded your home in Sequoyah Hills, you must take action immediately. When it's time to call the right company to remedy unwanted mold, SERVPRO is the company to trust. With over 1,650 franchises and over 57 years of industry experience, our IICRC-certified technicians possess the expertise and training necessary to optimize the mold removal process for you.

We live and work in Sequoyah Hills, too; we might even be neighbors. SERVPRO of Rocky Hill/Sequoyah Hills/South Knoxville is a locally owned and operated business. Call us for help. (865) 862-8907.

Should Downtown Knoxville Residents Use Professional Fire Restoration?

1/19/2022 (Permalink)

Smoke damaged wall and ceiling Our trained techs have the cleaners to make your fire damage “Like it never even happened.”

SERVPRO Brings Years of Experience to Downtown Knoxville Properties with Fire Damage

The aftermath of fire damage in a Downtown Knoxville property can mean many things. There might be structural damage, water damage, contents that need disposal, and smoke odors throughout the house. 

When SERVPRO technicians handle fire restoration in Downtown Knoxville properties, the service goes beyond simply cleaning up the visual evidence of fire damage within the structure. The techs have the training to:

  • Perform controlled demo as needed to remove charred structural elements
  • Clean smoke residues from surfaces and home contents
  • Secure the house as required during the service

What Does Controlled Demolition Entail?

When walls have charring and cannot be repaired, the technicians carefully remove only the damaged portion and leave the rest intact. This action moves the restoration process and lessens the number of repairs needed to complete the job.  

How are Smoke Residues Cleaned?

Cleaning smoke damage in a home from surfaces is never a one-size-fits-all process. The technicians consider the type of smoke and the surface before choosing an application to ensure the best outcome for every action taken during the fire damage cleanup. 

 What Security Measures Does SERVPRO Take?

The restoration service may entail several days of work, and during that time, it is essential to keep unauthorized individuals out of the home. SERVPRO technicians securely board up doors and windows as needed when they are not on-site and place security tape to further warn away anyone trying to enter the property for any reason.

Call SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville at (865) 862-8907. We are available around the clock for fire restoration services in Downtown Knoxville properties. The trained, certified technicians are always just a phone call away to make the fire damage, "Like it never even happened."

Is a Professional Mold Remediation Company Necessary?

12/24/2021 (Permalink)

a mold covered ceiling Ignoring the signs of mold in your home is never a good thing. Contact SERVPRO to assess and remediate the mold damage in your home.

Mold in a Knoxville Home Can Cause Significant Problems if Left Unattended. Call a Professional Team Before It's Too Late!

In Knoxville, homeowners may discover mold in their homes and be tempted to leave it unattended or simply clean it with a homemade solution. Even when it seems like the do-it-yourself approach is successful, it most likely sets the stage for a bigger problem in the future. The best protection against mold complications is to call a professional team and let them take action.

Mold removal in Knoxville is a service we provide at SERVPRO. We know the area well and are aware of the danger of mold due to the characteristics of our community's homes and other factors such as weather. Once you contact our 24-hour hotline, we dispatch our trained professionals to inspect your home from top to bottom and help you defeat your mold problem.

How exactly does mold remediation work?

Our SERVPRO team takes great care in setting up barriers to control the mold colonies in your home as we work. Humidity is often at the root of most mold problems, so we search diligently for any leaks in your pipes, air ducts, roof, and windows to determine where the source of excess moisture exists. We then control humidity levels with dehumidifiers and varying sizes of extractors, all while monitoring our progress with state-of-the-art industry tools. As far as the mold itself, we perform some of the following to remove it from your home-

  • Removal from porous surfaces by using chemical sprays
  • Application of anti-microbial solutions throughout your home
  • Soda blasting surfaces with mold

Mold is not a trivial issue. Failure to tackle it with the comprehensive approach requires is only an invitation for mold colonies to spread throughout your home. Experts in mold remediation can give you the answers you seek and help protect your health.

SERVPRO of Rocky Hill/ Sequoyah Hills/ South Knoxville is your expert friend in your time of need. Call us at (865) 862-8907, and let us fight mold on your behalf. Our goal, like yours, is to leave your home, "Like it never even happened.”

How Should Mold Removal Companies Train Their Staff?

11/22/2021 (Permalink)

Mold on ceiling tiles in a building SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville can explain all the limits with mold damage. Reach out today, we are here to help.

Rocky Hill Homeowners Searching For Mold Removal Companies With Expert Technicians.

If you were looking for a doctor in Rocky Hill, you would need to know he had the right training. If you take your car into a car shop, you want a mechanic who has learned her trade. 

When you are searching for a company to help you clean or repair your house, it is vital to know that they have the correct training. If you are looking for mold removal companies in Rocky Hill, you want to be sure their staff know their job and are the best. What kind of training does a person need in mold remediation? And how should companies provide it?

Who certifies mold removal companies?

The Institute of Inspection, Cleaning, and Restoration Certification (IICRC) is a non-profit body for certifying cleaning and remediation specialists. The IICRC is the gold standard for mold removal training (along with other kinds of restoration such as fire and flood.)

All our technicians are IICRC certified, so you know they are up to date with the latest and most effective mold removal techniques.

What do remediation specialists learn?

  • Certified technicians learn about:
  • Mold and how it spreads and propagates
  • How to assess a mold damage situation
  • The industry-standard techniques for mold remediation
  • Proper drying techniques and how to test for moisture levels in the area
  • How to deodorize a space after mold removal

Every SERVPRO franchise has several specially-trained mold specialists. You can rest easy knowing our teams are up to date on all best practices.

What about ongoing training?

At SERVPRO, we believe ongoing training is essential. That is why our training includes:

  • Initial 15-day training at our corporate facility
  • Self-paced employee certification training
  • Web-based e-learning with knowledge tests to keep our team sharp

We invest in continued training for our technicians because we know that is the best way to ensure you get the mold removal service you need.

We also equip our teams with the best equipment, from dehumidifiers to air scrubbers and fogging machines, because we know that even the most well-trained experts need the correct equipment for the job.

If you need a mold removal company, call SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville at (865) 862-8907.

The Relation between Water Damage & Mold in Knoxville

7/23/2021 (Permalink)

Mold on ceiling and wall Do you have hidden moisture sources in your home causing mold? SERVPRO can locate hidden moisture sources.

Why SERVPRO After Water Damage Causes Mold

Water damage and mold damage in Knoxville are a couple of the most destructive consequences of a flood or house fire. Mildew and mold can start developing within a mere 24 hours of one of these events, and it can lead to a variety of health effects if left untreated. There are several ways that you can prevent the formation of this fungus in your home, and it is highly recommended to hire a professional restoration company to handle the process. When determining what can be done to prevent this damage in your home, it can be beneficial to know how water damage is related to mold.

Water Damage Causes Mildew and Mold

One primary way water damage links to mold is that water damage yields the growth of mold, which makes sense because mold needs a damp environment to develop and thrive. After a flood or fire has happened, water leaks into the structure and can lead to swells and warps the wood. This can allow for the development of mold damage in the core of the structure of your home, and eliminating this mold will be very challenging. As such, it is best to prevent this mold in the first place. To remove excess water from your home, you can put fans and dehumidifiers throughout your house and leave all the windows open. If you can, you should enlist the help of a professional for the water and mold damage restoration process in Knoxville.

Special Equipment is Required for Water Damage and Mold

If water damage happened over 24 hours ago, mold has already likely started developing. It can be challenging to remove mold once it is already there, especially since it can redevelop even after it is removed in the right situation. After a flood or fire has occurred, you should contact a professional restoration company right away. They use specialized equipment, such as industrial grade dehumidifiers and ozone generators; professionals best operate these pieces of equipment.

It is essential to keep in mind that water damage and mold are connected, and you can prevent one by immediately taking care of the other. Trying to take care of the problem yourself can make things worse, so you should always hire a professional in these cases. If you would like to know more, contact SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville with your questions. (865) 862-8907

Should You Get Air Duct Cleaning of Your Knoxville Home Done by Professionals?

6/11/2021 (Permalink)

inside of clean air duct Did you know that SERVPRO can clean you air ducts? Call us for more information or to schedule an appointment.

SERVPRO Provides Efficient Air Duct Cleaning in Knoxville Homes 

Air duct cleaning of your Knoxville home can improve the air quality by eliminating any blockages in the ductwork. That said, you should only hire professional services such as SERVPRO for cleaning the HVAC and duct system of your home.

SERVPRO professionals that provide air duct cleaning in Knoxville have accreditations from National Air Duct Cleaning Association (NADCA) and IICRC. According to the EPA, an inadequately trained and unaccredited restorer can damage the ducts and heating. SERVPRO uses state-of-the-art equipment to inspect any damage or blockages in the ductwork and use HEPA filters to catch particles as small as 0.3 microns. We only use biocides or other chemical treatments only after consulting with you.

EPA Recommendations on Getting Air Ducts Cleaned in Your Knoxville Home

The EPA recommends that you should get air ducts of your Knoxville home cleaned:

  • Visible obstruction and mold growth-The EPA recommends getting your air ducts cleaned if you observe any growth on hard surfaces. SERVPRO technicians use a borescope that can reach places that are not accessible for visual inspections to detect any signs of mold. SERVPRO also gets the growth in the air ducts checked by a microbiology laboratory to confirm whether it is mold or something that resembles it. 
  • Dust and debris-The EPA recommends getting your air ducts cleaned if the ducts are clogged with excessive amounts of dust and debris. 
  • Vermin infestation-If there are vermin such as rodents or insects in the duct.

SERVPRO’s Responsibility to Our Customers

We are always available to inspect the air ducts upon request, free of charge, for our neighbors. Often, comprehensive cleaning of these airways is not needed, and we are always providing honest judgment if service is required or not. With our advanced equipment, we can clean the HVAC system of excess:

  • Pollen
  • Pet dander
  • Dust and debris
  • Mold spores

Improving the IAQ indoor air quality of Knoxville area homes provides many benefits to the residents.

Call SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville at (865) 862-8907 for round-the-clock service.

Is it Time for Air Duct Cleaning in Your Knoxville Home?

4/22/2021 (Permalink)

employee holding a brush down an open air vent Contact SERVPRO for air duct cleaning in your home.

Between allergens and contaminants, many possible threats exist with dirty ducts in Knoxville properties. 

Any air duct cleaning process happens in stages, which begins with the customer. Understanding changes in your environment can often indicate the need to secure ductwork cleaning near me. A higher concentration of dander, allergens, and microbes can be hazardous or irritating to those exposed, making it worthwhile to consider an inspection of your system to see if air vent cleaning is necessary. Some of the possible particles in your ductwork include:

  • Pet dander
  • Fungal spores
  • Dust mites
  • Pollen
  • Mold
  • Germs/bacteria

How Do You Know You Need House Vent Cleaning? 

Much of the decision to pursue air duct cleaning in Knoxville homes comes from a visual inspection. With snakes and borescope cameras, professionals can slowly work their way through accessible heat vents and returns to evaluate the condition of ductwork and other debris/build-up that might exist. Indoor air quality can be a substantial concern for homeowners, especially with family members that are more susceptible and sensitive to allergens, contaminants, and microbial concerns. There are a few key indicative conditions that can assure your needs for AC duct cleaning, including:

  • Mold colonies are discovered during a professional inspection
  • Evidence of rodent/vermin/insect infestations exist
  • Ducts have become choked off or clogged with debris, matter, and dust

Efficient AC Duct Cleaning Procedures Improve Performance 

Even without glaring signals that air vent cleaning is vital, periodic house vent cleaning can benefit the property and its occupants. This process implements ductwork cleaning and accesses coils in the HVAC unit to improve efficiency and performance. Cleaning these critical elements prevents the air conditioning from freezing in hot, humid conditions and helps the furnace to perform at optimal levels when necessary. Our trained technicians have experience with heating duct cleaning and HVAC cleaning to improve air quality and production.

Removing Build Up with AC Vent Cleaning Can Save Money

Once our professionals providing our air duct cleaning services identify the build-up and throttling of your HVAC system’s output, several tools are deployed to help with this situation. High-powered HEPA vacuums can be sealed over vents and registers, exhausting any particles outside the property, brushing duct surfaces to loosen build-up, and packed particulates with drill-powered whips and soft/hard-bristled attachments. When used together with HEPA vacuum systems, dust and debris can be dislodged from affected surfaces, and the blockage/throttling is eliminated. With a higher airflow output after the heating duct cleaning, the HVAC unit does not work as hard to produce the same heating and cooling results, reflecting on energy bills.

Prepare for Allergy Season with Air Duct Cleaning Services

Allergens are a substantial concern for families sensitive to changing environmental conditions. Without a properly working HVAC system and an unknown need for air duct cleaning, you could be reintroducing high concentrations of dander, pollen, and other agitating particles into the living space. Indoor air quality (IAQ) is critical for those suffering from allergies, and ductwork cleaning can protect furniture and carpets from these circulating pollutants during the cleaning process.

Is There Ductwork Cleaning Near Me? 

As certified National Air Duct Cleaners Association (NADCA) professionals, we can provide an efficient and satisfactory AC duct cleaning or house vent cleaning process for area homeowners. We respond quickly to needs in the Greater Knoxville area and throughout Knox County. We promise to inspect thoroughly and may suggest that duct cleaning is not needed at this time. We provide this service on an “as need” basis. 

When you believe you might require air duct cleaning services, our SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville team can help. Give us a call anytime at (865) 862-8907.

What Can Be Done about Stains during Water Damage Repair?

3/24/2021 (Permalink)

a SERVPRO vehicle in a parking lot Regardless whether the leak is small or large, SERVPRO can help. Contact our team right away for water damage remediation services.

SERVPRO Tackles Stains After Water Damage in Rocky Hill

Even a small water leak can cause stains in your home. For example, a leaking appliance could bring delicate materials into contact with chemical cleaning agents. A flood from outside might bring dirt or contaminants with it.

SERVPRO is on hand to help with stains after water damage in your Rocky Hill home. The most common areas where stains appear are upholstery, rugs, carpets, and throws or scatter pillows. Taking care of your belongings is our priority, which is why we follow this step process for stain removal:

  • Remove any excess soil.
  • Determine what exactly spilled on the surface, so we know what we are dealing with.
  • Determine the type of fiber – sometimes we use burn tests, chemical tests, or gravity tests for this.

Once we have that information, we will let you know the likely outcome and agree to a plan. In the case of water damage, water-based cleaning agents are usually the best. We start with the gentlest cleaner and progress to more potent preparations if necessary. This helps protect the fibers from damage.

For careful stain removal, call SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville at (865) 862-8907.

Can Mold Remediation Steps Worsen The Situation?

2/25/2021 (Permalink)

SERVPRO vehicle parked in front of home Need mold remediation for your Knoxville property? Call the professionals at SERVPRO.

SERVPRO Helps Knoxville Homeowners Respond Appropriately to Mold

Mold can develop in any part of your house. Sometimes, it is even difficult to pinpoint the reason for such infestation. What you might be sure of is the need to take immediate action to address the situation. However, some of the steps you might take can worsen the situation or create secondary problems.

When done correctly, timely mold remediation in Knoxville properties can help prevent expensive renovations. SERVPRO technicians are well versed in mold development processes. For instance, we understand the factors that fuel growth, including moisture, favorable temperature, and minimal natural light. Therefore we can pinpoint responses that worsen the situation, including:

  • Wet cleaning or using bleach
  • Painting over moldy areas
  • Tearing down affected areas without taking precautions

Wet cleaning areas with mold residues introduce more moisture, so the problem may recur immediately. Since bleaches are mixed with water, they are less effective than you might expect. Painting may seem like a good way to rid walls or other surfaces of mold stains. However, since mold hyphae penetrate the affected material, covering an area with paint only hides the problem.

SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville tackles mold remediation correctly. You can reach us at (865) 862-8907 when you need assistance.  

How Effective is Cleaning A Fire Restoration Technique?

2/10/2021 (Permalink)

SERVPRO crew SERVPRO will take care of your Knoxville fire, prepare and call us today.

SERVPRO Utilizes Different Cleaning Actions to Save Valuables in Knoxville Properties

At the confluence of the French Broad and Holston Rivers forming the Tennessee River lies the city of Knoxville. The River was initially called The Cherokee. It stretches over 652 miles, hosting one of the most significant irrigation and hydropower systems in the Southeastern United States. The River's drainage basin covers over 40,910 square kilometers. 

Apart from bordering the 12th largest river in the United States, Knoxville is also credited with various national history contributions. For instance, the early streetcars started operating in the city when in 1890, streetcars in the town were transformed from animal-drawn to electric powered. The initial trip was conducted from Gay Street up to Lake Ottosee. Other historical things about the city include:

  • Mountain Dew, the 40th most popular beverage in the country according to YouGov, has its roots in Knoxville
  • Renowned movie director Quentin Tarantino was born in the city
  • It is the birthplace of famous Country Music singer Kenny Chesney 

The City's Main Draw 

Gay Street, which transverses the heart of the downtown area, has historical significance and is one of the busiest sections of the city. It has several shopping centers, art venues, museums, hotels, and bars. Several buildings along the street are listed in the National Register of Historic Places.  Some of the notable events associated with the street include hosting the Constitution Convention in 1796, resulting in the founding of the state of Tennessee. In 1854, the street became the first paved road in Knoxville. 

Another vibrant section of the city known locally as the strip lies next to the University of Tennessee. It has a series of bars and restaurants where college students hang out. Because of the higher student population, food and drinks in the area tend to have pocket friendlier prices. It is usually busiest during basketball and football games.

The Old City

Other sections of the city have a different feel, unlike the downtown area. The Northern end of Knoxville or "Old City" has a different vibe. It is most popular with people who love clubbing.  It also hosts the main train station, bus station, and homeless shelter.  The area has several historic 19th-century buildings like the former Patrick Sullivan’s Saloon. Patrick served in the Union Army, rising to the rank of Captain before returning to Knoxville, where he established the saloon. It operated from 1888 to 1907, when the ban on saloons was imposed. 

How Does SERVPRO Tackle Cleaning During Fire Restoration?

Cleaning is a crucial aspect of fire damage restoration since the combustion process creates residues and debris, affecting large swathes of a property. Various challenges, including stubborn residues and difficult materials, can interfere with the process diminishing its effectiveness. SERVPRO technicians help overcome such challenges by utilizing different cleaning actions, including:

  • Chemical action 
  • Lubrication
  • Suspension and dispersion
  • Mechanical action

The actions require different tools and professional products. For example, mechanical action is more effective when using automated equipment such as rotating brushes, unlike using a hand tool. We also use specially formulated cleaning products that maximize the efficiency of chemical action in removing stains or surface residues. 

SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville has highly trained fire restoration technicians. Call us at (865) 862-8907 to help you clean up after fire damage.  

SERVPRO of Rocky Hill, Sequoyah Hills, South Knoxville Now Hiring

1/25/2021 (Permalink)

flames on the left and water droplets on green on the right with We are Hiring! written Now Hiring!

SERVPRO of Rocky Hill, Sequoyah Hills, South Knoxville Now Hiring for a Reconstruction Superintendent

Do you love helping people through difficult situations?

Then, don’t miss your chance to join our Franchise as a new Reconstruction Superintendent. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened.”

Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Primary Responsibilities
1. Customer Satisfaction

  1. Compile and resolve punch list items.
  2. Perform final walk-through with customer.
  3. Secure a signed Certificate of Completion and Certificate of Satisfaction from customer.
  4. Customer Communication
  5. Conduct pre-construction meeting with customer.
  6. Provide project update (daily narrative) to customers and clients.
  7. Construction Management
  8. Schedule all subcontractors and material suppliers.
  9. Ensure all work performed complies with the plans, specifications, local codes, and requirements of the scope of work.
  10. Document all project activities in the job book.
  11. Execute change orders.
  12. Subcontractor/Resource Provider Management
  13. Set expectations on a project-by-project basis.
  14. Maintain quality standards through site inspections.
  15. Provide evaluation and rating of all vendors and subcontractors.
  16. Coordinate inspections with local jurisdictions.
  17. Cost Control and Schedule Adherence
  18. Ensure material suppliers deliver exactly what was purchased.
  19. Ensure subcontractors complete all work in accordance with their purchase orders.
  20. Validate schedule and progress.
  21. Identify areas outside of contracted scope of work..

Necessary Experience and Skill Set
· Superb customer service track record

  • Effective written and oral communication
  • Basic math skills
  • Experience in restoration and/or construction preferred
    Formal Education/Training
    · High school diploma/GED
  • Project Management Professional (PMP) certification preferred

Physical and Work Environment Requirements
Walking and/or standing throughout the day. Frequent driving and sitting. Occasionally climbing ladders. The employee is occasionally exposed to extreme conditions such as heat. The noise level in the work environment and jobsites can be loud.
Normal Working Hours, Additional Working Hours, and Travel Requirements

This is a full-time position, working 7:00 a.m.–5:00 p.m., Monday–Friday, 45 hours per week. This position frequently requires long hours, working on-call, and weekend work. Travel is required and is primarily local. However, some out-of-area and overnight travel may be expected.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

How Can I Be Sure to Hire the Company in Knoxville that Is the Best Fit for My Home's Flooding Recovery?

9/12/2020 (Permalink)

flooding in the kitchen Our desire to support our community during times of greatest need is why SERVPRO strives to provide a scalable team of the best trained and equipped f

Our Commitment to the Community Plus Dedication to Managing Multiple Requests for Assistance Successfully and Seamlessly Is Why SERVPRO Is Knoxville's Flood Damage Abatement Leader

Heavy rains and strong winds are often predicted during the summer and fall in Knoxville, exposing residents to the possibility of exterior damage and overland flooding. Regardless of how unwanted flood water enters your dwelling, you must arrange for interventions quickly. If professionals mitigate and remediate flood water damage promptly, many structural components survive the loss, but the timeline is tight. You do not want to be given a number in a queue, risking waiting hours, days, or weeks before receiving professional restorers' attention.

What Can Go Wrong if I Opt to Hire a Traveling Flood Disaster Remediation Company?
During the summer and fall storm season, homeowners find itinerant flood damage recovery companies knocking on doors and leaving flyers. The temptation to accept what seems like immediate assistance is understandable, but hiring an established, reputable, and local company is the far better choice. "Storm chasers" infiltrate affected neighborhoods like the floodwaters rising in your basement or imperiling your crawl space. Resist reacting in a panicked way to either the impending damage or the sales pressure. The following are reasons why it is risky to sign a contract with a non-local recovery outfit:

    •    Most local governments require permits, licenses, and certifications to complete the wide variety of assessments and tasks needed to take on a flood damage project, these prerequisites often not held by "storm chasing" firms.
    •    The "door knocker" is not always qualified to complete a professional inspection of the flood damage in your Knoxville home, resulting in inaccurate pricing and failure to account for the damage's full spectrum and the mitigation and remediation needed to reverse or remediate the damage.
    •    You have little involvement in the planning of the project or any efficient way to communicate with the crew that ultimately arrives to perform the work, often causing needless stress, conflict, and disruption.
    •    A lack of local brick and mortar presence impels the traveling contractors to move away, on down the disaster trail, foreclosing any ability homeowners have to follow up when the materials and products used prove inadequate, and the work itself is of poor caliber.

If I Choose a Local Company to Help with Flood Damage Will My Needs Matter?
We realize that when many residential and commercial properties exhibit flood damage, it can be worrisome that your home's issues and your family's discomfort and disruption might get lost in the chaos. When SERVPRO takes on your project, however, you can be sure:

    •    We arrive promptly, within the hour, ready with our fully stocked vehicles to complete a safety hazard and damage assessment before commencing emergency services.
    •    The crew assigned to your property has experience in and prepares for managing your loss in a professional and timely manner, even as our company assists others with their disasters.
    •    If your job presents challenges or requires especially swift resolution, we have extensive practice in coordinating large work crews while taking responsibility for a complicated agenda of necessary tasks to return your home to preloss condition.

We patiently listen to your concerns and questions throughout the project and respond as a collaborator. We welcome you to reach out after the job completes any lingering worries or unintended consequences you confront in the days, weeks, or months following the flood damage project's wrapup.

What Separates Reliable and High-Quality Flood Recovery Companies from the Rest?
Three characteristics of flood damage restoration companies that stand above, offering to best meet residential customer needs are:

Comprehensive training of the owners and all managers and technician in best practices through classwork and practicums offered by the Institute of Inspection Cleaning and Restoration Certification (IICRC)

Investment in state-of-the-art proprietary cleaning and disinfecting products and commercial-grade tools and equipment in quantities sufficient to respond to the community's flood damage recovery needs, including but not limited to:

    •    Rakes, shovels, wheelbarrows
    •    Submersible pumps for flood water deeper than two inches
    •    Truck-mount and portable water extractors
    •    Moisture detectors and meters to locate trapped water and provide data for effective structural drying
    •    Specialty equipment such as air scrubbers, Injectidry systems, and a broad range of resources for flood-damaged contents in our production facility
    •    EPA-registered cleaners and disinfectants

A people-first orientation that underlies our relentless striving towards high expectations and integrity in our dealings with customers and superior outcomes.

Our desire to support our community during times of greatest need is why SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville strives to provide a scalable team of the best trained and equipped flood damage recovery technicians possible. We pledge to arrive at your flood emergency day or night within an hour of your call to (865) 862-8907, prepared to make it “Like it never even happened.”

Will this Recent Flood Completely Ruin My Home?

5/27/2020 (Permalink)

Homes and flood water Don't let moisture take over your home. Call SERVPRO today for water mitigation services in your home.

When You Call SERVPRO to Your Knoxville Home, We Get to Work FAST to Mitigate Flood Damage

Water infiltrating your interior is a threat to your structural materials, furnishings, and belongings. You must have a skilled restoration team on your side to assist in the removal of contaminated floodwater so that your home is back to normal. As always, at SERVPRO, we are Faster to Any Size Disaster, and our team is ready to ensure we do whatever possible to limit secondary damage.

Why Call SERVPRO for My Flood Restoration Project?

Flood damage in Knoxville from a flash flood or rainstorm creates damage on many levels. Our skilled technicians arrive quickly, and we can begin the assessment to determine which equipment and methods suit your needs best. Any water left festering harms the building's structural integrity while creating the ideal atmosphere for mildew and mold. We have the water removal technicians (WRT) capable of handling any scale project to ensure your home is back to pre-flood loss condition. 

We arrive on the scene with:

  •   Submersible pumps that allow for continuous pumping when you have high levels of water in your home.
  •   Truck-mounted extractors and vacuums allow our team to pull up vast amounts of water, including any floodwater debris.
  •   Hygrometers and infrared cameras that help us to locate any pockets of moisture hidden in small cracks and crevices behind walls.

What is a Flood Cut?

If floodwater saturated your walls, our team performs controlled demolition with flood cuts. These are cuts made several inches about the water line so that we can remove the damaged materials. The wall material is then replaced, and everything is finished to look just like new once again.

Why call SERVPRO of Rocky Hill/Sequoyah Hills/South Knoxville when you have flood damage? We make it, "Like it never even happened." Call 24/7 for emergency service at (865) 862-8907.

Find out more about Knoxville.

Certified: SERVPRO Cleaned – a defensive cleaning program

5/18/2020 (Permalink)

Table tent signs describing the Certified: SERVPRO Cleaned program on top of a wooden table. Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities re-open in Knoxville, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned,but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville today at (865) 862-8907 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

Your Knoxville SERVPRO is Here to Help!

5/18/2020 (Permalink)

yello gloved hand holding a blue bottle and a green rag wiping a counter SERVPRO procedures generally include the cleaning of porous surfaces using an EPA-registered product.

Making Knoxville Retail Stores Safe for Public Use Through Pandemic-Level Cleaning Measures

The current pandemic has put a strain on both the supply chain and the entire retail industry.  Some businesses remain open, and there is no better way to give customers peace of mind than providing them an environment that looks clean, smells clean, and is clean. SERVPRO is the cleaning company.  We have been restoring sanitary conditions to the built environment for over 50 years.

SERVPRO technicians have decades of experience cleaning-up pathogens in the buildings of our Knoxville commercial clients. Our technicians use professional equipment to properly disperse and apply disinfectants. The chemicals are all EPA registered cleaning products (hospital-grade). Specific chemicals are applied to certain surfaces. Our experts know the correct dwell-time for each disinfectant on each surface. For example, the CDC says that the virus can survive far longer on metal than on cardboard or textiles.

Before we take on a job, we make an On-Site Risk Evaluation. This is performed by our representatives to determine whether a one-time service or an on-going plan is the best remedy. We will evaluate your needs and suggest plans of action that are cost-effective, take into account your work schedule, and how we might interface with what you are currently doing.

When your commercial property needs extreme sanitizing measures, contact SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville (865) 862-8907.

For more about Knoxville click here.

Disclaimer: Advice from the medical and scientific community regarding how to deal with the coronavirus is based on present knowledge, which is subject to change as the situation continues to develop. There can be no assurance that disinfectants alone will be adequate to fully eliminate the virus. We are not physicians or infectious disease professionals. Consult your medical professionals for individual medical advice.

We Have Advanced Equipment To Restore Your Knoxville Home After A Water Loss

4/14/2020 (Permalink)

Rows of our air movers being stored in our warehouse Call us day or night, and we are here to help you with any water damage disaster you are facing. Our experts have the experience and training necessa

Mitigating Fish Tank Water Damage in a Knoxville Home

Fish tank water damage can be stressful to consider, and not just because of how it can affect your pets. The water spilled from a leaking or broken tank contains chemicals, food particles, algae, and organic materials that make this kind of cleanup ill-advised to do on your own. Water with this many contaminants requires professional cleanup from technicians well-versed in dealing with category 3 water disasters. 

If your Knoxville home needs water damage cleanup from a fish tank failure, SERVPRO is always available to mitigate the damage. These technicians use state-of-the-art extraction tools, drying equipment, and extensive sanitation to return your home to its pre-damage state with minimal loss of structural materials or belongings. Restoration techs can also perform replacement services for structural essentials like carpet, drywall, and damaged parts of subflooring so that you can enjoy a clean and functional home once more.

SERVPRO's Water Removal Tools

Water damage requires specially-tailored tools to extract moisture, dry structures and contents, and sanitize and deodorize spaces. Thorough extraction is one of the first steps in the mitigation process but is one of the most essential. Why does extraction matter?

  • Thorough extraction means shorter drying times and more successful restoration
  • Extraction can take longer, but this process lessens the risk of overworking air movers and dehumidifiers
  • Extraction tools like wands are targeted at removing damage from hard-to-reach areas
  • Water extraction minimizes secondary water damages 

Your local SERVPRO also works with local organizations like the Knoxville Chamber of Commerce, the Tennessee Association of Plumbing, Heating, Cooling Contractors, the Greater Knoxville Hospitality Association, as well as local Emergency Planning Committees. 

Saving Your Home from Water Damage

A sudden break in your fish tank can lead to massive amounts of black water spillage. SERVPRO technicians address the sanitary concerns of the damage by wiping down affected surfaces with EPA-registered antimicrobials or spraying surfaces with disinfectant depending on the extent of the damage. Furniture, flooring, and baseboards are removed temporarily to clean and dry the structure before reinstallation can begin. 

SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville provides a mitigation service that keeps your home looking, "Like it never even happened." Call (865) 862-8907 to have a cleanup team at your home in as little as four hours.

See more about Knoxville.

Why We Are The Best Choice In Knoxville After A Fire

2/24/2020 (Permalink)

A hydroxyl generator in a box Pictured is a hydroxyl generator that we use to reduce the smell left after a fire is gone. Call us right away to prevent further damage.

Preserving Your Knoxville Bathroom After Fire Damage

One of the devices homeowners rarely have to think about in their homes is the ever-reliable bathroom exhaust fan. However, these fans can catch fire, whether due to electrical failure or dirt buildup. These fires can cause as much as over $30,000 in damage, according to data collected between 2008 and 2015.

If your Knoxville residence requires rapid fire damage mitigation from experienced professionals, the IICRC-certified restoration technicians at SERVPRO can help. These professionals receive extensive education in the fire damage cleanup process so that homeowners can enjoy a clean, safe home once more after a disaster. Technicians can also aid in the claims filing process by taking a comprehensive inventory of damage to structure and contents, meaning you can get a more accurate payout for your needs.

SERVPRO's 24/7 Availability

SERVPRO is uniquely positioned to handle disasters all over the United States of Canada with its over 1,700 franchise locations and constant availability. Whether you require their services on weekends, holidays, or late at night, technicians can be ready to begin cleanup at a moment's notice. It is especially crucial to respond quickly to fire damage because soot is highly corrosive, and odors cannot be easily removed with commercial-grade cleaners.

SERVPRO's Odor Removal Equipment

One of the most persistent issues after fire damage is the odor of soot and burnt materials, which can be unpleasant and spread through the home via the HVAC system. While regular cleanup and disinfection can remove some of these odors, some extra steps may be necessary to rid your home of them. These measures can include a thorough cleaning of vents with agitating tools, and thermal fogging, which allows deodorizing chemicals to penetrate surfaces that same way that soot does during a fire. 

Before and after deodorizing, large axial box fans are used to exchange the air in the home as much as 40 times each time. Not only does this process help eliminate odors, but it keeps the air in your home clean and safe.

SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville is a team you can count on to be Faster to Any Size Disaster. Call (865) 862-8907 for rapid disaster mitigation services.

See more about Knoxville.

Expert Management of Flood Damage Contamination: Why SERVPRO Stands Out in Knoxville

2/8/2020 (Permalink)

"Flood Warning" sign You can count on us to take care of your homes flood damage. Call us anytime at (865) 862-8907.

Why SERVPRO is the Best Choice For Water Damage Remediation in Your Knoxville Property

Although water damage of any kind is always a serious challenge for Knoxville residents, overland flooding poses severe risks. Flood water is always considered Category 3, the most contaminated. Without fast action on the part of skilled technicians, occupants can risk exposure to water-borne hazards, and structural components and contents face progressive deterioration. The urgency for professional assistance required is why our services are highly sought after.

History Can Repeat

Just a year ago, our region suffered five days of rain in February, setting records and resulting in massive flood damage in Knoxville and other areas of East Tennessee. This intense level of flooding caused the Tennessee Emergency Management Agency to declare a state of emergency in Tennessee. Concern about similar conditions repeating themselves is why we are constantly prepared to support homeowners in our community.

Speed is Fundamental to Effective Flood Restoration

Our managers and crews arrive quickly, why SERVPRO confidently pledges, We’re Faster To Any Size Disaster. Far from just being a catchy phrase, our commitment to meeting with customers within hours gives us the best opportunity to remediate your property back to preloss condition. Rapid water removal followed by comprehensive structural drying, time and time again, has been shown to be the prescription for the flood damage brought by torrential rain.

Flash Flooding Sweeps Debris Inside Your Home

Appropriate flood damage cleanup mandates containment of the water and debris swept into your home. The fluid is full of a range of hazardous waste. As heavy rains become flash floods, the ensuing waves of water pick up roadway and landscaping chemicals and debris. Sanitary sewers are choked with an abundance of wastewater, forcing sewage back into your home. 

Rely on Hazardous Waste Specialists

The tasks necessary to clear the dangerous substances from your basement include both shoveling muck and pumping and extracting fluids into the holding tank. Our familiarity with local hazardous waste disposal is why SERVPRO both protects you and your home from the harm present in floodwater and ensures you follow the letter of the law. Once the materials clear out of your home, we clean, disinfect, and dry out the affected spaces.

Professional quality equipment and a skilled workforce are why SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville delivers the help needed when late-winter flooding attacks your home. Call (865) 862-8907 to arrange for our expert assessment.

See more about Knoxville.

Knoxville Residences--SERVPRO Equipment and Training--Mitigated Water Damage--Happy Customers!

1/6/2020 (Permalink)

SERVPRO box truck ready to unload equipment Skilled SERVPRO Technicians, Green Fleet Stocked with Equipment and Supplies--Reasons Why SERVPRO is a Premier Water Damage Restoration Company

Removing Moisture and Surface Water from Knoxville Homes

Because water can affect materials and areas of your Knoxville home in many different ways, the necessary tasks to dry out these surfaces must accommodate the specific circumstances. Understanding how moisture moves throughout the house after a water loss incident can show why so many methods of extraction and drying are ideal for a single residence.

Water removal for Knoxville homes is often the first step in putting your property on the path to dryness; the removal of surface water is not the only concern in a water-damaged house. Water can penetrate materials in two ways, by wicking with direct contact or absorption from the air. Both of these paths present unique challenges for our SERVPRO team working to restore the home.

Understanding how moisture moves can help our restoration professionals to identify the pace of the drying efforts happening in the residence and the success of these ventures. Knowing the specific path water takes to damage structural elements, flooring, and ceiling materials can help to determine the most efficient approach for removing this damaging moisture as efficiently as possible. Four primary processes encompass the ways moisture can move into and out of material.

•    Liquid Flow
•    Air Movement
•    Capillary Suction
•    Vapor Diffusion

While each of these can play a role in the movement of water in your home after a loss incident, the most observed of these would be liquid flow and air movement. Knowing how to address these concerns as they arise can allow our SERVPRO professionals to save our customers time and money on the restoration work that the property needs. We can determine the placement and need for specialty drying tools like drying mats, positive pressure systems, and other useful tools to shorten moisture removal times to a minimum.  

Our technicians can deploy a variety of drying devices like air movers, axial fans, LGR low-grain, and desiccant dehumidifiers to complete the mission of pre-water damage condition to the home.

From the natural flow of damaging water through the house to the absorption of moisture into sensitive materials like drywall and acoustic ceilings, our SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville team can help with effective drying strategies. We have the expertise to make water loss incidents “Like it never even happened.” Call us today at (865) 862-8907.

Knoxville Floors Need a Refresh? SERVPRO Cleans Carpets

12/26/2019 (Permalink)

pickup and box truck from SERVPRO back view with phone number From Carpet Cleaning in Knoxville to Fire and Water Damage Restoration--SERVPRO Does It All!

How Professional Carpet Cleaning in Knoxville Protects Your Investment

Whether it is a single room or an entire home with wall-to-wall floor covering, most people consider the carpet an investment. Over time, even the highest quality carpet shows soiling and requires deep cleaning.

Homeowners in Knoxville should have their professional carpet cleaning done at least every 12 months. Consumer-grade cleaners and spray and vacuum cleaning agents both can leave behind residues that work to attract dirt and dust to the carpet fibers. These embedded particles result in actually making the carpet more dirty over time, even with regular vacuuming.

Attention to Detail
Before the technicians clean the carpet, they determine the materials that make up the fibers. This preemptive testing ensures they choose the correct cleaning methods and avoid issues such as bleeding, bleaching, or shrinkage.

Spot Cleaning
In cases of spills and heavily soiled areas, SERVPRO techs use their proprietary agents to clean and lift away discolorations before cleaning the entirety of the carpet. The cleaning efforts must begin before the carpet has a significant amount of soiling, or it may not be possible to restore it to like-new condition through cleaning. In the case of stains, which are spills that have set within the carpet fiber, expert attention can be focused on this challenge to make it “Like it never even happened.”

More Than One Way to Clean a Carpet
When dirt and soiling appear on a carpet, it is often far dirtier below, as the soiling on the tips of the fibers is all that is visible. The type of carpet and the materials that make up the fibers determines the sort of cleaning for the best outcome.

Some of the most common cleaning methods include:

?    Bonnet Cleaning: used to clean short-pile carpet
?    Hot Water Extraction: A deep cleaning method that works for all carpet types
?    Deluxe Precondition and Rinse: Ideal for the restoration of high traffic areas
?    Showcase Premier Cleaning: This method is a two-step process that is considered one of the most thorough levels of restorative cleaning a carpet can get
?    Post-Cleaning Treatment: The technicians can apply proactive treatments to guard the carpet against staining and soil until the next deep cleaning

Call SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville at (865) 862-8907 when you need professional carpet cleaning. The technicians use state-of-the-art equipment to ensure your carpet is left refreshed and renewed.

Let the Experts Help You Recover Your Knoxville Home Or Business

9/15/2019 (Permalink)

water damaged ceiling When flooding, water damage, or mold affect your home, feel comfort in that SERVPRO is available 24/7 to take your emergency call.

Why South Knoxville Communities use SERVPRO for Property Restoration Services

The process of decontaminating and deodorizing a property is not a straightforward one. In our years of owning and operating a restoration company, we have seen countless examples of pre-existing restoration attempts that have covered damages with paintwork, carpeting or flooring, only for issues to keep recurring at the cost of the Knoxville homeowner. In this industry, there are no short cuts. The job is either complete or incomplete- there is no in-between. Getting the property back to how is was before water, fire, mold, or storm damage requires dedication, expertise, and equipment. Our experience spans restoring individual rooms for private residents to entire tenement buildings for commercial clients, which has earned us the reputation of being "faster to any size disaster."


Microbial growth is frequently the result of an incomplete restoration or a pre-existing property issue. The situation that develops results in the signs, and musty smells that are consistent with mold damage in your Knoxville residence. The causes can be quite varied, making them tough to anticipate. A slow leak in your internal plumbing or an incomplete flood restoration that results in residual moisture inside wall cavities. With the ideal food supply, moisture and relative humidity, microbes like fungi can proliferate, causing mold damage.

Our restoration services incorporate mold assessment and remediation. SERVPRO technicians complete the process from start to finish using the five principles of remediation set out by the Institute of Inspection, Cleaning and Restoration Certification (IICRC). The first principle is to ensure safety by Providing Personal Protective (PPE) equipment to technicians that prevent inhaling spores or microbes during the cleaning procedure. Recording conditions throughout remediation which can then be passed on to an independent indoor environmental specialist (IES) is principal two.

Once the first two criteria are fulfilled, SERVPRO can begin the remediation process of your Knoxville property. Removing contamination may include demolition of drywall or other porous materials that have become severely infested with mold. During this procedure, mold spores can become airborne and spread. To combat this SERVPRO apply negative air pressure during demolition or cleaning to control cross-contamination. The final principle of remediating your Knoxville home is to stop the source of moisture. Without repairing the source, mold can keep recurring again and again, resulting in endless frustration for the homeowner.


Our company is built on a foundation of comprehensive restoration for water damage here in Knoxville. Unwanted moisture that enters dry areas of the home can be especially damaging to your contents. Even small quantities of water can do significant harm to sofas and upholstery. These harms can include joint swelling of wooden interior frames, which in turn causes cracking. Industrial glues can also be worn away by the presence of moisture resulting in rapid deterioration and permanent damages.

Restoration services for the contents of your Knoxville home present several unique challenges for a SERVPRO technician. Dry clean fabrics may suffer from spotting, which requires the entire piece to be wetted to avoid water lines. Color bleeding is also an issue that can spread from a sofa onto carpets, flooring, or walls. These stains require immediate attention as clearing the stains is near impossible once materials are dry- foam cleaning can be an effective solution to bleeding fabrics.

Homeowners in Knoxville want their contents restored to a preloss condition, so drying upholstery is as important, if not more important than cleaning cosmetic stains. Moisture residing inside furniture or upholstery can quickly become a microbial infestation. Since most furniture has porous materials, mold growth can result in having to dispose of the infested item. SERVPRO place dehumidification equipment around furniture and take regular readings of internal moisture content to ensure furniture is restored both inside and out.


An adverse weather event can cause many problems to your property in Knoxville. Even with appropriate safety guards in place, there are too many factors at play to control the outcome truly. SERVPRO is here to provide restoration services for storm damage in Knoxville that cover a range of unpleasant issues including contaminated water problems, electrical hazards, and structural deficiencies in your home. Our rapid response units are available on-call for out of hours emergencies and can respond quickly by being local to the area.

One of the main concerns in a storm situation is flooding. Floodwaters carry highly infectious waste into your property, requiring restoration services for BioHazardous materials. Waters may contain cholera, tetanus, typhoid, polio, hepatitis and many more water-borne pathogens that can be absorbed into your drywall, insulation, carpeting, and subfloor. As such, biohazard technicians must only enter the affected area with correct personal protective equipment (PPE) to ensure safety. You must also be prepared for disposal and replacement of structural contents in the affected areas of your Knoxville home.

The human health threat of floodwaters means that the affected area must be thoroughly disinfected using environmental protection agency (EPA) registered cleaning agents. Solid wastes must be shoveled out before standing water can be drained using submersible gas-powered pumping equipment. Demolition of drywall, insulation, and other porous materials is necessary to containing infectious waste. Valuable fabrics may be rescued by mechanical cleaning methods such as our Esporta washing machines, but the affected area must be restored to a disinfected state before it can be returned to a preloss condition.


Knowing your enemy is an essential part of providing comprehensive restoration services. Residents with fire damage in Knoxville can rely on us to understand the patterns of smoke deposits around the home and the appropriate methodology needed to remove them. This knowledge is valuable because it increases the efficiency of our service as well as ensuring the property is comprehensively cleaned. The two guiding principles of fire damage restoration technicians (FRT) are the temperature of the smoke and the temperature of the surfaces that come into contact with smoke.

Materials that burn at high temperatures increase the surrounding air pressure. From a restorers perspective, that increase in pressure can push smokes further into materials or wear away finish. Cooler surfaces take the brunt of hot smoke damages, so walls or ceilings likely need repainting. Structural posts, pillars or banisters with substantial smoke damage can be sanded down- to remove surface charring- and refinished. Only in the most extreme fires is there a need to replace large quantities of structure through remodeling.

Since hot smoke is attracted to cooler surfaces, you may often find that the more substantial damages are inside cabinets or draws- where the interior surfaces are cooler than the room. These areas are often the culprit when it comes to unpleasant, tough to remove odors. Your Knoxville home can be cleaned inside and out to ensure that odors are removed at the source. Residual odors, which may last long after the event, can be controlled through deodorization pellets or ULV fogging.

Comprehensive restoration services are labour intensive and require a particular skill set. Contact SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville at (865) 862-8907 to arrange expert service.

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What Great Indoor Air Quality in Your Knoxville Home? Call SERVPRO for Air Duct Inspection and Possible Cleaning

8/6/2019 (Permalink)

SERVPRO Arrives Prepared for Knoxville Area Duct Cleaning Services

Trained Professionals Help You Breathe Easier in Knoxville with Air Duct Cleaning

Much of the success of our air duct cleaning team in the Greater Knoxville area comes from helping our customers and clients to see when their system has reached the point where cleaning can benefit them. We are not forcing sales and using scare tactics to reel in new clientele for this service, but instead walking potential customers through a thorough inspection of their entire HVAC system to show them present problems and areas that could worsen in the immediate future without corrective action.

It might not always be a clear indication when duct cleaning in your Knoxville home is necessary, as many property owners do not routinely remove vents and registers to inspect the ducts beyond them. Our SERVPRO professionals have sophisticated equipment to perform thorough examinations of the entire duct system, such as borescopes that can provide a real-time visual display of the full lengths of air duct shafts and areas.

There are indications and ways that you can gather some information about when your system might need servicing. Preliminary inspections of your system, even in a limited capacity from specific vantage points, can usually indicate your need for focused cleaning efforts by our SERVPRO professionals. Here are the ways that you might be able to tell quickly that your HVAC system could require attention:

•    Check behind filter for loose debris, buildup, dust, and other contaminants. If it is beyond the filter, these particulates get circulated with the air whenever the system kicks on.
•    Check ceiling vents for clinging dust and debris. The grating of these vents can catch and collect particulates, and this is an excellent place to spot them.
•    Check just beyond floor vents by removing the entire cover and using a flashlight to look inside. A strong presence of dust and debris indicates a similar situation throughout the entire network of air ducts.

You can take matters into your own hands by determining the likelihood of needing air duct cleaning from our SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville team initially. For inspections or more information, give us a call at (865) 862-8907.

SERVPRO Provides Rocky Hill and Knoxville Area Homeowners with Professional Duct Cleaning

6/10/2019 (Permalink)

IAQ training with cleaning ducts Why SERVPRO for Improved Indoor Air Quality (IAQ) in Knoxville? We Offer Advanced Training and Equipment for Duct Cleaning!

The Many Benefits of Air Duct Cleaning in Knoxville Area Properties  

Indoor air quality is an often-overlooked condition within both homes and commercial properties throughout the Rocky Hill area. While many might choose to correct problems as they find them, without a thorough inspection of your air distribution system and knowing where to look to find problem areas, you might allow a compromised system to continue to run despite the spread of dust, debris, dander, and other potential contaminants. The wise choice is to allow accredited professionals to conduct the service.  Our SERVPRO Team is accredited by both the Institute of Inspection, Cleaning and Restoration Certification (IICRC) and the National Air Duct Cleaners Association. We can inspect the system and begin the work to clean it out should a buildup of contaminates be discovered. 

Benefits of Air Duct Cleaning 

Despite the threats to a property and its occupants from a compromised duct system, home and business owners from South Knoxville and beyond Rocky Hill still debate the merits of full-service cleaning of their HVAC components and air duct system. Understanding the full measure of benefits of duct cleaning can help you to make the best choice for yourself and your property. 

Air Quality 

Among the most pressing of concerns with a compromised HVAC system is the effect it has on the air quality throughout your property. Since this is the same air that occupants breathe, a higher concentration of dust, debris, mold spores, and potential contaminants could ultimately allow for more illness, allergic reactions, and compromised health. Most HVAC systems do not have sufficient filtration to remove these contaminants, nor sufficient air movement to prevent them from accumulating in the ducts. So they are recirculated through the home to be inhaled by the occupants, and/or accumulate in the duct system.  Accumulation of debris and contaminants in the ducts can allow for microbial growth, especially if there is any moisture present.  Quite often, the exterior air is cleaner than the encapsulated indoor air.

Efficiency of Your HVAC System 

Another consideration that property owners in Knoxville should make about potential throttling of their air ducts is the efficiency of the HVAC system at this point. Even disregarding the potential health hazards that could exist, those with unclean duct networks can expect their air distribution systems to work harder to move air through the property and to keep it conditioned to a specific temperature. This throttling in particular areas of your ventilation system can ultimately lead to higher utility costs, until the air pathway is cleaned. The added strain on the overall HVAC system can also lead to its premature breakdown resulting in expenses not anticipated.

Less Constant Housekeeping in Rocky Hill

One of the lesser considered aspects of duct networks with a high concentration of dust and particulates is the effect it has on a property’s cleaning requirements. The dust and debris can find its way into the environment through forced air system, and the weight of some of these particles causes them to fall onto surfaces and materials nearby quickly. Property owners can expect to expend more resources in dusting and cleaning horizontal surfaces, and areas surrounding floor and ceiling vents when their HVAC system requires service. SERVPRO helps eliminate the "dust bunnies."

Essential Tools for Cleaning Your System 

No job gets done by our SERVPRO professionals without state-of-the-art equipment and practices. We constantly seek the most efficient approach to reduce our interruption of your life and to improve the overall experience for our customers. With our air duct cleaning team of technicians, we have invested in the tools that can get the jobs done effectively and quickly, making a visible difference in the cleanliness of the duct system and its components. You can expect to see multiple tools on a full-scale cleaning, but the items described below below are among the most common choices for our team of professionals.  


Inspection is a critical part of the work that our duct cleaning professionals perform. As accredited members of the National Air Duct Cleaners Association (NADCA), we have the training and experience to identify threats and throttling of your system anywhere it might exist. Our SERVPRO crew can also determine the severity of these conditions and whether your property requires cleaning. Our borescope cameras allow us to navigate even intricate duct systems to inspect each portion thoroughly, from the air handler through the manifold to all registers.

Negative Air Machines 

We strive to limit the interruption of your life, and in cleaning duct systems, that means limiting the spread of dust, debris, mold spores, and contaminants throughout the cleaning process. Our professionals utilize advanced equipment like our negative air machines, capable of moving high air volume of at a significant vacuum, to draw air through the ducts into multiple onboard HEPA filters. Filtering air within the ducts can cause less dust, dander, pollen, dirt, house mites, and debris for our professionals to overcome with our cleaning tools, and less of these particulates that get expelled into the environment during the cleaning process. In extreme cases of duct cleaning, we can partition rooms of the home to inhibit the circulation of particulates further. This effort, using 6 mil plastic sheeting, is beneficial after a house fire has deposited heavy soot by isolating the affected areas of the home to prevent it from spreading and further degrading the indoor air quality (IAQ.) 

Brush System 

Powered brush systems can contract and expand to fit the size and shape of ducts in homes and businesses. These powered tools can snake through the channels, knocking debris and buildup loose from the walls and crevices of the air ducts. Clothes drying vents often need this process to keep the hot air flowing to the exhaust port. In this way our SERVPRO techs help prevent fires -- just another added bonus.

Compressed Air Whips 

When a problem has existed and compounded for years within an air duct system, sediment and buildup can be too much for brushes, and also there are corners and other areas inaccessible to the brush system. Whips have multiple rubber tips that can thrash wildly when supplied with compressed air. By moving through the system, these extensions can remove build up in even challenging corners of the HVAC system and elbows in dryer vents.

High-Efficiency Particulate Arrestance (HEPA) Vacuums 

Once we have loosened debris and particulates throughout the conduits from the cleaning processes, we can work on removing these loose particles with our high-powered HEPA vacuums. A true HEPA filter can trap 99.97 percent of all airborne particles larger than 0.3 microns; we only use industry-leading products.

Do You Need Cleaning? 

With this information, many home and business owners throughout the Greater Knoxville area might consider their own need for duct cleaning and recovery. Every property does not require cleaning and restoration, though buildup and throttling of your system’s efficiency could happen at any time. Typically, a home requires duct cleaning every three to five years, commercial properties more often. Our SERVPRO air circulation team may not be medical doctors, but we can help "cure" a "sick building" by improving the ambient air.

So, how do you know if you need this service? 

You can start by removing floor and ceiling vents to visually inspect the small portions of the duct that become exposed when these grates are removed. Often, a compromised system can cause a collection of dust and debris against the vents and registers, which can show you almost immediately the kind of threats that have made it past your filtering system. Many property owners have taken to trusting the honest inspection process of our SERVPRO professionals as well to determine the need for air duct cleaning. Our borescope cameras can quickly navigate ducts and see the full scope of potential damages that exist. 

Whether you sense you need a cleaning or desire peace of mind, let our SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville help you. Give us a call at (865) 862-8907 for a free inspection and consultation.

Knoxville Homeowners Trust SERVPRO for Duct Cleaning Help

5/26/2019 (Permalink)

SERVPRO Offers Knoxville Homeowners with Top-Notch Air Duct Cleaning Services

Why Regular Duct Cleaning Could Save Expenses for Your Knoxville Home

In the hotter months of the year, temperatures can soar up to 85 degrees Fahrenheit and above in Tennessee. To stay fresh, most of us use our air conditioning units throughout June, July, and August, which can put added pressure onto your HVAC system and ducts. Over time, these air circulation systems pick up dust, pollen, mold, debris or damp spots and require professional cleaning to protect against damage and ensure peek efficiency.

Regular duct cleaning in Knoxville can help to lengthen the lifespan of your air conditioning unit. The buildup of grime or dust not only affects indoor air quality but can also make circulation less efficient. SERVPRO technicians are trained in both visual inspections as well as entering a conduit for cleaning. Using advanced, negative air pressure vacuums and duct cleaning attachments, we are confident of removing buildup in your air ducts.

Unpleasant odors are usually the result of dust buildup or mold inside the ventilation shafts. A practical solution is to ream out the unwanted materials using whisks and brushes attached to the vacuuming system. By removing soiling that may have built up over several months or years, odors may be eliminated. When this is not the case, SERVPRO technicians have a range of options to help stop the spread of unpleasant odor.

One method of controlling odors is to use the air circulation of an air conditioning unit to spread chemical pairing agents which can bond with and then neutralize odor particles. SERVPRO achieve this using thermal fogging equipment. By releasing deodorant as a vapor, we can enter it in the supply side of your air duct. The vapor is then transported throughout the duct on the same air currents as those used for temperature control. We have a variety of stocked products to combat and remove unpleasant odors and allergens.

If cleaning methods prove ineffective, there may be an issue with your HVAC system. SERVPRO does not work with mechanical aspects of your air handler. Our certified technicians have the expertise to remove unwanted pollen, mold spores, pet dander, and other particulates to create a safe and clean interior environment for you and our family.

For regular inspections and cleaning from trained professionals, contact SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville at (865) 862-8907 today.

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Why SERVPRO? Because We Are Faster to Any Size Water Disaster

4/8/2019 (Permalink)

Our team is here to serve our Downtown Knoxville community 24/7/365.

Why a Fast Response is Critical for Your Downtown Knoxville Apartment

Downtown Knoxville apartments that suffer any damaging disaster require the fast and efficient response of trained professionals to begin mitigation and restoration work. With many apartments connected to units through shared walls, ceilings, and floors, the spread of any water loss incident could affect multiple properties at the same time. With a fast response at the first sign of a water emergency, our professionals can help to contain the spread of these conditions and work to repair the damage and restore the effects right away.

While water damage recovery can happen in many steps for your Downtown Knoxville apartment, our professionals have the effective tools and extensive training to make the process as efficient as possible. With industry-leading equipment and a full roster of IICRC-Certified Water Restoration technicians available 24/7 for water emergencies, we can work to reduce the spread of your water loss incident to neighboring properties and protect the affected structural elements, construction materials, and contents of your apartment with our initial visit.

Inspection is often one of the first steps when our SERVPRO team first arrives at your damaged apartment, and this gives our team an idea of the spread and scope of the effects. If standing water exists, we have to address these concerns first as these can substantially damage exposed materials and contents. We have efficient extraction equipment ranging from truck-mounted pumps and trash pumps to portable sump pumps and weighted extractors. We can quickly remove standing water threats to get right to critical drying steps.

Mitigation for water loss incidents hinges on our ability to thoroughly and completely dry saturated elements and areas of your apartment. We have powerful tools like our Injectidry system for wall cavities that have minimal invasiveness to protect construction materials that can get preserved with adequate drying techniques.

The fast response of our certified technicians can help to not only protect your unit, but also any neighboring properties to yours. With our experience and industry-leading equipment, you can count on our SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville rapid response team to make water loss incidents “Like it never even happened.” Give us a call anytime you need us at (865) 862-8907.

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Smoke Odors in Your Knoxville Home? Fire Cleanup Needed? SERVPRO

3/25/2019 (Permalink)

When the Knoxville Fire Truck Leaves--SERVPRO Is There for Fire Damage Cleanup and Restoration

Getting Rid of the Smell of Smoke in Knoxville

Homeowners face many threats to their properties, even when they are not always top of mind. There is always the possibility of a leaky roof, a burst pipe or a natural disaster. For all the tragedies reported in the nightly news, most threats are smaller but still disruptive. Take for instance the fire damage caused by a small kitchen or garage fire that leaves your home filled with smoke and soot and your belongings charred or badly damaged. Even when the fire in your home is not part of a news segment, it is still worthy of professional attention.
SERVPRO is here to help when there is fire damage to your home in Knoxville. Even when well-wishers share their insight on how to restore your home after a kitchen fire, it is best for you to consult with professionals. Our IICRC-certified staff formally trains on the latest trends and techniques to return your home to its original condition while mitigating your loss. All you need to do is call us so our rapid response team can spring into action. Our crew is available 24/7 to respond to your emergency as soon as possible.
One of the areas in which SERVPRO excels is in eliminating the relentless odor left behind by home fires. Many homeowners attempt to mask it with store-bought air fresheners, but it takes someone with our knowledge and expertise to understand that each surface requires a tailor-made approach to eradicate the foul odor. In some instances, it is necessary to install unique filtering systems in your HVAC systems to purify both the air and the ducts through which it travels, whereas in others an ozone generator may be needed to neutralize the odor. Even beyond these techniques, we may even choose thermal fogging to overcome the smell of smoke in your home and make it a thing of the past.
Even when the fire in your home seems small, the consequences are palpable. SERVPRO of Rocky Hill/Sequoyah Hills/South Knoxville is here to help. Just call us at (865) 862-8907 and let us leave your home "Like it never even happened."

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Electrical Overload Fire Damage in Rocky Hill

3/7/2019 (Permalink)

Sometimes too many appliances plugged into an outlet can cause a fire. Or wires in a house are older and spark. Contact SERVPRO for remediation.

Team SERVPRO is Ready and Available Around the Clock, Especially When Homeowners are Facing Damage Remaining From a Fire

When Rocky Hill homeowners try to enhance the electrical capability of their houses, fire damage can result. Older homes with antiquated wiring are at obvious risk, but new construction also is not always equipped with outlets everywhere you might wish. If your attempts to accommodate appliances cause an electrical fire, we have the resources to help you respond and recover.
Family gatherings are hectic enough, but when competition for the last outlet in your home ends with fire damage in Rocky Hill from inadequately rated extension cords, you and your loved ones face evacuation rather than a cozy, congenial time. Today’s explosion of countertop appliances -- deep fryers, new age pressure cookers, stand-alone rotisseries, and convection ovens, to name a few -- join slow cookers, mixers, blenders, and food processors jostling for a grounded outlet. We have seen how this traffic jam ends in a smoldering fire or sparked blaze and can respond quickly, even on a holiday or weekend.
The thick and acrid smoke and soot from an electrical fire is a challenge for which our SERVPRO team trains continuously. You may despair of restorative efforts making a dent in the widespread residue, but our IICRC trained technicians master effective techniques that clean soot, restore finishes, and eliminate that horrible burning wire odor. An experienced project manager assesses the particular circumstances and develops a comprehensive plan. Then our fire damage crew systematically moves through your home, rapidly but skillfully using the proper products and techniques to clear away the coatings.
If your HVAC system operated during the fire, it may be contaminated and need cleaning as well. It should be deactivated until evaluated to prevent further spread of the soot and debris. If firefighting efforts used water, we likely attend to that first, removing water and assessing the moisture content of structures to avoid mold damage or the deterioration saturated woods and metals suffer if not quickly dried.
Finally, our deodorization specialists ensure all smoky debris are discarded. If odor persists, we clean surfaces and consider sealing porous materials to keep the odoriferous particles from vaporizing. Professional deodorization sprays may be effective, but we also use thermal fogging, a process that replicates the environment where the odor particles were dispersed. A heated chamber combusts the deodorant, allowing the now minuscule bits to find and neutralize the odor molecules. Hydroxyl generators are another option, changing the chemical composition of the tiny bits of smelly debris and rendering them odorless.
Look to SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville when an electrical fire threatens to derail your plans. Call us 24 hours a day, 365 days a year at (865) 862-8907.

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Mold Removal In Your Knoxville Home

3/7/2019 (Permalink)

Mold can infest a home before anyone living there sees the first black spot.

Mold Removal

Mold can infest a home before anyone living there sees the first black spot in the bathroom or smells that telltale musty which accompanies many, but not all, types of mold spores. When mold growth spreads across multiple rooms, the cost can run into thousands of dollars for a homeowner.

To achieve mold removal in a Knoxville home, SERVPRO inspects the structural and personal property to determine if it is possible to clean items on-site and remove the mold; if they must be removed to be cleaned at our facility, or must be thrown out. Cleaning on site begins with vacuuming every surface using specially made HEPA filters. They are designed to capture mold and can trap even a single spore. After vacuuming, our technicians wipe down surfaces using dry and wet cloths.

After we complete cleaning in an affected room, we allow time for spores in the air to settle. Using test meters, we check for surface mold levels. If they exceed standards laid out by the EPA or the IICRC, we repeat cleaning as necessary. When we finish the last procedure, technicians carefully bag all filters and cloths used. They dispose of them according to federal and Tennessee state regulations.

If the property can be cleaned, but not in the home, we remove it to our facility. There, we have access to more chemical agents and cleaning methods to include immersion cleaning for smaller items. If required, our office also contracts out larger items to commercial cleaners.

We cannot clean personal and structural property if mold has penetrated the surface. To prevent accidental contamination, we bag or wrap everything possible. Building material, such as drywall, is broken down into manageable sections so it can be disposed of easily. Depending on the amount, we take the infested property to a licensed disposal site or bring in a dumpster and have it removed when it is filled, or we finish the job.

Clearing out mold from your home can be a difficult process; requiring special equipment and training. SERVPRO of Rocky Hill / Sequoyah Hills /South Knoxville has decades of experience in handling mold and other hazardous material. If you need our services, call today at (865) 862-8907. We are here to help.

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You Need Our Team To Restore Your Rocky Hill Home After A Flood!

12/11/2018 (Permalink)

Quick removal is key to restoring homes after a flood.

Why You Need SERVPRO For Flood Damage Restoration In Rocky Hill

Rocky Hill and other Tennessee towns are already dealing with Autumn storms. Usually, the results are a soggy yard, and maybe a tree limb or two knocked down by the wind. Even when flooding happens, it often recedes quickly.

So why SERVPRO for flood damage in Rocky Hill? Unlike water from a faulty dishwasher, flood water contains soil and other contaminants, so only pumping out the water and setting up a few fans to dry the inside is not enough. Cleaning up after a flood requires a professional restoration service, with the equipment and experience in returning area homes to their original, pre-flood condition.

Before it is safe to begin cleaning operations, our technicians deal with the immediate contamination threat. They spray the surface of any standing water and items that came into contact with the flood water with an anti-bacterial chemical. The cleaning agent quickly reduces the health threat to anyone who enters the home.

SERVPRO technicians then use pumps and extraction wands to draw the flood water out of the home. Since it is contaminated, our crews send the water directly into the nearest sewer access. If the system is still overwhelmed by the flood, technicians pump it into a tank truck and send it to a water treatment once they finish.

Since there is no way to guarantee that a carpet covered by a flood is safe to use again, we do not waste resources attempting to restore it. After removing the water, technicians pull up and dispose of all carpets and carpet pads exposed to the flood water. They then spray the exposed floor with a cleaner and use fans and air movers to dry the surface.

If our experts can remove the water quickly enough, cleaning exposed furniture is a much simpler task. If the water did not cause the finish to degrade or the wood to split or crack, our crews could use a cleaner with an anti-bacterial agent added to remove soil and other contaminants.

Quick removal is key to restoring homes after a flood. At SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville, we know that even a small amount of flood water can cause hundreds or even thousands of dollars in damage. If you have or had water in your home recently, call us today at (865) 862-8907 for an inspection. We are here for you.

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When Mold Damage has you Singing the Blues Instead of Rocky Top in Your Knoxville Home

11/15/2018 (Permalink)

SERVPRO is the trusted choice to remediate mold damage from your home.

Why SERVPRO Is the Name to Trust For Mold Damage Remediation In Knoxville

Some companies in Knoxville that address mold damage issues make promises of a mold free result that ignores the fact that mold spores are always present in the environment. Others play on the fears many consumers have of the health effects of mold growth despite the lack of a proven connection between mold and illness in all cases. Finding a company that has a proven track record of mold remediation success without the hype is so essential. 

Abating mold damage in Knoxville requires adherence to the Environmental Protection Agency (EPA) protocols developed for schools and commercial buildings. Vigilance in moisture management is critical, and the only way a homeowner can ensure that mold will not again become a problem. This balanced approach is why working with our experienced mold remediation crews guarantees the best outcomes. 

Why SERVPRO mold remediation offers such compelling results is clear. Our Applied Microbial Remediation Technicians (AMRT) complete a rigorous course of IICRC classes that prepare them to complete mold remediation quickly and efficiently. We invest not only in the industry best practices training of our employees but also in cutting-edge equipment and products that help us contain and remove mold damage. 

SERVPRO protects the safety of you and your family during mold remediation by taking deliberate steps to contain the mold damage during removal procedures. Physical barriers and air scrubbing equipment prevent the spread of moldy debris during the remediation process. Our technicians wear personal protective equipment not only for their safety but also to ensure that hazardous particles are not tracked inadvertently throughout your house during the remediation. 

Why SERVPRO is the obvious choice for mold remediation is the professionalism we bring to the difficult tasks involved in abatement. Although we believe it is crucial to contain and remove mold we also avoid using scare tactics or unsubstantiated claims when consulting with homeowners. 

The single most important step a homeowner completes to minimize the risk of mold reinfestation is to locate and eliminate moisture sources that activate the mold spores and feeds their growth. SERVPRO works closely with customers to achieve this goal as it the most reliable way to avoid future mold issues. 

Why choose SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville for mold remediation? Our certified technicians and investment in appropriate equipment ensure a favorable result. Call us at (865) 862-8907 to schedule a mold damage evaluation.  

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