What our Customers say...

Water Damage Testimonials

Your team was prompt, courteous and efficient in mitigating our water damage. Could not have asked for more efficient clean up and follow up. This was my first time to use professional mitigation service and could not have imaged how thorough your team was. I will use your service again and recommend it to others.

All of the guys were top notch.  Very professional.  Thanks for getting in and getting the job done and safe for our family.  Thank you.

G R E A T !!!!!!!!!

SERVPRO came out to help me with a leaking refrigerator line. SERVPRO came out within 2 hours. They were so nice. I recommend them 1000 times. They were very professional and made me feel at ease. To view the whole video testimonial go to: https://www.youtube.com/watch?v=gvxxCWU_4wg 

I could not be more pleased with a company than you all. I cannot brag on you enough. I don't want to have to use you, but if I do I want you all to do the work. I was impressed when i was on the phone to Crossville, while, ROCKY was on the phone with my wife getting details on the job. The crew was on site within a half hour! I could not believe the response time for a flood. I have recommend you to a friend Chad Mc. about you.

I could not be happier with services provided by our SERVPRO. My husband and i were in a panic on Saturday and did not know what to do. SERVPRO walked me through the process and Terry and others have been great. I am extremely pleased with the professionalism and workmanship. I will call you again if i am need of your services and will recommend you to others.

Everything was great from start to finish. Mr. Visser was very helpful and understood my concerns. Your technicians are polite and knowledgeable and I would hire them again

You guys did an excellent job. When you have people who are willing, courteous, and helpful, it just makes everything so much easier.

The crew did a fantastic job. I cannot say enough good about them. I am very happy with everything, especially with Mark. It was a wonderful thing that he told me to call the insurance company. And the guy (Casin) who was out here running the crew was excellent. He was patient and reassuring, and you know how particular I am about my things. I hope I never need you again, but I will tell everyone to call you for these situations.

The call of, "Help" seems so inadequate when your carpet is quickly soaking up rain water, and mold is attacking walls and furniture!!!

SERVPRO's thoughtful personnel calmed my fears in the days and weeks following as they cleaned and restored my home, even arranging barriers that were set up to prevent future invasions. I was SO grateful for your services, and secretly hoping I would never need them again!!

Everything was wonderful. I would definitely call you again. Tim was very understanding and helpful.

You guys did an excellent job. When you have people who are willing, courteous and helpful, it just makes everything so much easier.

These guys are great. Everything was explained clearly and the work was excellent.

You did everything you said you would do. My husband was onsite when our furniture was set back and he was very impressed that the crew had pictures to show placement of the furniture. Very professional!

I can't say enough good things about Tim and the crews! Casin is excellent. I give you 10 out of 10!

Thanks for the job well done! Team was extremely courteous and took necessary time to assess my situation. Follow up time from initial call was very timely.

From start to finish these gentleman have exceeded my expectations. Their confidence in their process set me at east that the job would be right. Tim was my go to guy; he provided kind advise.

We are extremely happy and satisfied by the cleaning done by SERVPRO. Feel very confident that the bathroom and other areas are safe and clean to use now after being cleaned. Definitely would recommend and use again!

Cason and Trevor were very professional, helpful and reassuring

I'm not sure how, but the teams who came to our house somehow made the cleanup an almost enjoyable experience. I've never had any company consistently on time, on task, knowledgeable, or personable as the teams we saw. My family thanks you with the highest regards. You will most certainly be recommended to family and friends with great esteem. Thank you.

It was a concern dealing with 3 or so different crews that information would get lost along the way, but it didn't happen. Very satisfied

After talking to my insurance agent, Tim was at my house in 20 minutes and immediately started evaluating the situation. He called in his crew and the equipment they needed right away. It's now 4 in the afternoon and I am satisfied that my home is secure from the elements for the time being. Couldn't be happier considering. Thank you!

Very pleased with Jason and Devon's work and professionalism. They are good representatives of SERVPRO. Also very pleased with Angie's promptness and assistance throughout the process.

The service was great. I cannot say enough good things about your response time and professionalism. You should be proud of your team. They are very impressive. I have already told several people and I will be a great endorsement for you if needed.

Your crew was prompt, courteous, efficient and professional. I can tall a lot of time is spent on employee training.

SERVPRO are my new best friends! Thank you! Ya'll are awesome

An outstanding experience and amazing job. Super service and will definitely recommend to other realtors. Excellent, Bryan! Thank you!

Over the past 6 days there have been several different SERVPRO employees in our home. Each one was exceptional in performance, personality, and explanation. My husband has health issues and everyone worked very well with him.

All personnel were friendly, conscientious, and professional. It is a blessing to work with professionals that aim to serve and satisfy the customers. Thank you. It was a pleasant experience in the middle of an unpleasant experience.

Having to deal with a major water leak we had is beyond a stressful situation, especially when you have an 11 month old at home. I don’t think it would be possible to have had a more professional, courteous, efficient, and respectful group of people come and expertly deal with the situation at hand. The entire team handled our situation with the utmost care and consideration. SERVPRO made this “disaster” turn into a problem to be solved, and then solved it.

Very thorough and professional. Showed empathy for our disaster. I am very grateful.

Every person that came to provide service was extremely polite and professional. I experienced some of the best customer service I’ve ever had. They made a stressful time less upsetting. I am extremely satisfied. Everyone onsite was awesome. I will definitely recommend you.

Everything was good, crew was very courteous and kind, they explained everything very well. Thanks for resolving the water damage in our Knoxville home.

Tim, Nick, and the crew need to be commended for the response and work done on Christmas Day. Thanks.

I honestly can’t think of anything the franchise can do better. They beat my time expectations, answered all my questions, and offered recommendations. Fantastic support.

Highly recommend this company, should anyone I know have the misfortune of a disaster in their home. Very professional and did the job hired to do.

We appreciate everything you have done for our staff and residents.

"Your team was kind, understanding, and patient. They could not have been more helpful. We truly appreciate all that you did."